How can we help you?

We offer a curated selection of both new and preloved luxury fashion items, including clothing, handbags, shoes, and accessories from renowned brands. Our collection features a mix of timeless classics and trendy pieces to suit every style.

We take authenticity seriously. Each preloved item undergoes a rigorous verification process by our team of experts to ensure it meets our high standards for quality and authenticity. We use Entrupy authentications for certain brands and we provide authentication certificates.  We provide detailed descriptions and images to help you make informed purchasing decisions.

We use PayDollar which accepts most payment methods.

PayDollar merchants in may accept world-wide credit/debit cards (Visa, Mastercard, American Express, JCB, Discover Cards and Diners International Club, China UnionPay), FPS, PPS, Octopus, Alipay, AlipayHK, WeChat Pay, Apple Pay, Google Pay, Samsung Pay, Atome.

The full list can be found here and here.

Yes, all payment information is secure and with us and our Payment service provider PayDollar.  For more information please see our Privacy Policy.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website.

Please refer to our shipping policy for more information on this.

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location. Please check our shipping policy for more details. 
https://thefashionvault.com/policies/shipping-policy

Please refer to our Shipping Policy for more information about this.

We want you to be completely satisfied with your purchase. Please complete the online return request within 14 days. Please ensure that items are in their original condition with tags attached for a successful return.

However for more information please view our full Returns Policy here: Returns and Refunds Policy

We recommend following the care instructions provided with each item. For general maintenance, consider dry cleaning or gentle washing as appropriate. If you have specific questions about a particular item, feel free to reach out to our customer service team.

Yes! We welcome submissions of preloved luxury items. Please visit our "Sell with Us" page for more information on how to submit your items for consideration.

https://thefashionvault.com/pages/consign-with-tfv

We provide detailed sizing information for each item, including measurements and size guides. If you’re unsure about your size, we recommend checking the size chart or contacting our customer service team for assistance.

Learn More about your Clothing Sizes here

Yes, we offer a loyalty program that rewards you for shopping with us! Members earn points for every purchase, which can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on exclusive offers and promotions.

Our customer service team is here to help! You can reach us via email at info@thefashionvault.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

Or simply visit our Contact Page.